FAQs

Serendipity Design Corner has a strict no refund or exchange policy. As all designs and stationery are personally made to order especially for you and proofs are part of the approval process (if requested), we are unable to offer a refund or exchange. However, in the unlikely event that an error has occurred from our end, please contact to discuss.

No, we specialise in design, print and cut. No images are available for download.

We accept credit card and Paypal payments.

Props are for styling purposes only to showcase the truest form of printed imagery. Actual print colours may vary slightly from colours on your screen due to screen resolutions and colour depths and we endeavour to minimise this issue.

Labels are designed to fit standard mini wine / champagne bottles available Australia wide.

We specialise in providing personalised paper goods only. Props are for styling purposes only to showcase the truest form of printed imagery. Actual print colours may vary slightly from colours on your screen due to screen resolutions and colour depths and we endeavour to minimise this issue.

No, however, we are able to provide you with the personalised paperie to suit the theme of your event.

As you can appreciate, designs can be very time consuming, therefore designs are only emailed upon request after payment.

Yes of course, however, please take into consideration the amount of text you’d like compared to the design listed.

We sure can, just add your comments upon checkout so we can accommodate this change. There is no charge for minor colour, wording or font changes.

Absolutely, we receive many requests for corporate and social businesses for our personalised lolly bags, stickers, chocolate wrappers & wine labels. Please use or contact us form or pop us an email with your logo (preferably png format).

100% – all designs are custom made by us so wording can easily be changed. When ordering please choose the design you like and in the text box include the name, event and date.

Sure thing! Please check out our Facebook and Instagram pages they might have some themes not listed here www.facebook.com/serendipitydesigncorner.

If you are unable to find it pop us an email at enquiries@serendipitydesigncorner.com.au, a design fee may be imposed for all new designs.

No, however, we do make exceptions on orders over $100 so please email us at enquiries@serendipitydesigncorner.com.au

Due to our busy schedules and to protect our privacy, we do not allow pick up.

Our flat rate shipping is $6 to anywhere within Australia. We also offer free shipping on orders over $100.

A courtesy email will be sent to you, so please don’t forget to check your junk mail.

Shoot us an email of what you require and the date of the event and by all means we will try to accommodate for rush orders.

After designs have been approved, please allow up to two weeks processing time for finalising your order and then additional postage time. The quicker a design is approved, the quicker your order will arrive.

All orders are shipped from Sydney via regular post (untracked) using Australia Post. Estimated regular postage according to Australia Post is 2-10 business days.

Please ensure your order is placed with enough time prior to your special event as Serendipity Design Corner is not responsible for delays or lost items by Australia Post. No refunds will be given for delays or lost items.

If you check the box for a draft to be sent than absolutely, a draft design will be emailed to you within three business days so please check your junk mail. We highly recommend that you request a draft as Serendipity Design Corner accepts no responsibility for wrongful information. Proofs that are not approved within 5 days will be automatically shipped in order to meet deadlines and avoid disappointment.

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